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Jumio Video Verification

Safely and securely onboard remote banking customers online with two-way video-based verification while ensuring KYC/AML compliance.

Remote Customer Onboarding for Banks and Financial Institutions

Banks and other financial institutions in a number of European, Latin American and Asian countries are allowed to use a video-based customer identification process for KYC, enabling these institutions to remotely onboard customers instead of requiring them to physically visit a branch office. Moreover, we expect other industries such as online gaming to require video verification in the near future.

3 Modes of Video Verification


1. Assisted

In the assisted mode, customers are identified through video assistance technology with dedicated or shared agents that interact in real-time via browser or mobile.


2. Unassisted

In unassisted mode, your customers will independently capture a video of their identity documents, take a picture of their face and perform a liveness test without an online agent. Verification happens through a combination of AI and expert review.


3. Platform Only

If you choose to use our platform, customers are identified and verified through video assistance technology staffed by your agents.

How It Works

Financial institutions verify customers through live video interviews along with identity document verification and biometric authentication. AI-based solutions such as facial recognition and liveness detection technology ensure the physical presence of the individual as well.


The customer shares their government-issued ID and a real-time selfie with a video agent or through the platform.


These images are sent to Jumio’s API, and Jumio checks the validity of the ID and the identity of the customer.


Jumio Video Verification performs a liveness detection check (either by agent or platform) to determine if the customer is physically present and provides definitive verification results to our business customers to complete the onboarding process.


The entire process is recorded and provided to the financial institution as evidence of KYC compliance.

See Video Verification in Action

"As Monzo continues to grow and pursue new markets, we know that Jumio will scale with our business and continue to provide an essential service — helping Monzo create the best-possible experience for our banking customers while fighting financial crime."

Head of Financial Crime, Monzo

Product Highlights


Fraud Deterrence

The video-based eKYC process combines human interaction, machine learning and AI-powered software, creating a powerful deterrent for cybercriminals who do not wish to show their faces when attempting to commit a crime.

Simplify Customer Onboarding

Easy to use and easily integrates into your new account onboarding workflow. Replace the tedious process of physically verifying documents in person with a more efficient, cost-effective online solution.

Custom Solutions

The choice is yours — use the Video Verification platform on its own or tap into the expertise of our agents. You can also shield your digital assets and record all the necessary evidence in a qualified way, ensuring that all data captured during the video verification sessions is securely preserved.

Convert Good Customers

Confidently verify your users without unnecessary friction with a much more efficient process compared to in-person customer verification.

Meet Compliance Mandates

Comply with regional and international AML and eKYC mandates by screening applicants to help block individuals involved in money laundering and other financial crime, backed by a defensible video-based audit trail.


All data is transmitted and stored with strong AES 256-bit encryption. Jumio is PCI-DSS Level 1 compliant.

Get Started

Let a Jumio expert show you how easy it can be to integrate our automated verification solutions into your onboarding process, whether it be within your app or on your website. Request more information here and we’ll be in touch shortly.